Feel free to send us an email at
or give us a call us at 1-732-390-5800.
Right now Shoe Emergency offers online and phone ordering only. Keep in mind that availability and price may vary between each item.
We accept Visa, Mastercard and American Express for purchases. When entering your credit card information, please ensure that your billing name is exactly as it appears on your card.
After an order is successfully placed, you will receive an email confirmation. Once your order has shipped, you will receive an email confirmation containing a tracking number. Since all our shipments are sent via UPS, Fed Ex, or the USPS you can find out the status of your order by going to their sites respectively.
If you have issues with entering your billing address and/or credit card information please contact us.
Para un representante que habla español por favor llame 1-732-390-5800.
Shipping to the USA is Free!
UPS Ground packages will be delivered within 5-7 business days.
UPS Next or 2nd Day Air: Email
If you are not completely satisfied with your unworn purchase, please return in its original packaging within 14 days of receipt of goods along with original packing slip. We cannot be responsible for misdirected or lost shipments.
To exchange for a different size or color, please return in its original packaging within 30 days of receipt of goods along with original packing slip. Please indicate size change or color change for the replacement item. If replacement item cannot be provided we will credit your account in full.
We will try to accommodate every request in a timely manner if your order has not already shipped. Please contact our Customer Service Department via email for all requests.